سياسة الاستبدال والإسترجاع

At LIIV.. Your satisfaction is our goal because your satisfaction is our concern and out of our keenness on your safety, and due to the importance of our products related to human health, LIIV allows the return and exchange of products that reach you damaged or not matching the order only. You can also return device products provided they are unused or unopened, and are in their original condition as received from LIIV. Frequently Asked Questions about Exchange and Return Q: Are there any fees for return? When returning a non-damaged product, that is in its original condition, the customer bears the fee of 19 riyals, which is deducted from the value of the returned product. For returning a damaged product, LIIV bears the full fees. Q: How can I exchange / return the damaged product? Our customer service team will be happy to assist you via the customer service available on our website, or social media channels, or by sending an email to: [email protected], provided that the exchanged / returned product is in its original condition, with its original packaging, and has not been used, opened, or had its packaging features altered. Q: How long is the allowed period for exchanging / returning the damaged product? You can exchange / return the damaged product within 7 days of purchase. Q: How long does the exchange / return process for the damaged product take? At LIIV, we work hard to satisfy you. The exchange / return process may take 10 working days. Q: In the return process, how can I get my money back? The amount will be refunded after the damaged product reaches us and its condition is verified, then the amount will be transferred immediately to your account. Q: In the exchange process, what are the steps taken? When you wish to exchange the damaged product and choose the alternative product, we kindly ask you to transfer the difference amount between the damaged product and the replacement. At LIIV.. Your satisfaction is always our goal.